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Must read articles:

Want Better Patient-Centered Care? Create Better Internal Alignment First.

The healthcare industry is fighting an uphill battle. 1. As Baby Boomers retire in droves, high turnover rates and fierce competition for quality candidates are fierce, creating a unique and challenging staffing crisis .   Result : Health systems are losing their most ...

Consumers Want More from You. Learn to Exceed Expectations.

Things are changing quickly in the healthcare marketplace. It wasn’t long ago that patients were willing to abide by providers’ schedules to receive information and care, but paradigms have shifted.  Increased connected technology and rethought retail experiences have contr...

Building Value in an Age of Value-Based Reimbursement

“What do you do when your core revenue model is disrupted?” It’s a question healthcare industry decision-makers are struggling with every day. We’re in an age of “value-based” payment models stemming from factors such as passage of the ACA, a CMS focus on creating accountab...

Your Largest Employee Segment is About to Become Your Largest Customer Base

The healthcare industry has a serious staffing problem... which means it has many other problems, too. We need more doctors and nurses . By 2025, we may be 90,000 physicians short of meeting the industry’s needs. Retention is a real issue . The healthcare indus...