Videos, infographics, sell sheets, emails, ads, social posts, whitepapers, microsites, mobile apps… You get the point. There are infinite ways to get your message to your audience.
Which brings me to my favorite question—why?
Be honest! How many times has your team jumped straight to tactics after identifying a problem, all but skipping strategic planning? The one thing you can always point to as the “why” when executing (or defending) your idea??
We all know the importance of sound strategy, but can think of at least one project where it fell short. These are the reasons why:
Take social media. There are tons of platforms, but no reason to be on all of them. Can you make a case to sell hydraulic accumulators on Instagram? Do you even know what a hydraulic accumulator is? Neither does Instagram.
The solution: Research. Industries move at different paces and consume content through different mediums. The key is to know your audience and its tendencies. Can an email campaign be effective? Absolutely. But ask yourself, how much online access does an oil rig maintenance tech really have every day?
Maybe something like a desk magnet would prove (far) more effective and (much) less costly. At least, it will be easier to call you with questions about hydraulic accumulators.
There’s a lot to like about routine, but it cannot be allowed to stifle your creativity!
The solution: Assume nothing. Even if you’ve sent the same message a million times, take the time to take your communications apart. Ask others within (and outside) your organization how they interpret your meaning (we find clients are often surprised at what they hear!).
Or gather your standout sales team, extra-smart engineers, or dynamite distributors, and hold a brainstorming session to reimagine how, what, where, when—and why—you communicate as a company.
In the end, if it’s not broken, then don’t fix it—but a second look never hurt anyone (and group thinks can be fun!).
As professional communicators, every tactic we implement should have a strong strategic planning behind it. And if it doesn’t work, that’s okay too—at least you and your team will know why you tried.
Have questions or thoughts? Reach out to firstname.lastname@example.org to continue the conversation.