Two worlds collided for me on a recent Tuesday evening.
Eight and a half years ago, I started working for akhia communications as a young professional with a communications degree and just a little PR agency internship experience to my name.
About a year later, I s...
We know what that stands for, right?
As companies continue to implement and refine their artificial intelligence capabilities, specifically the work done to create customer service bots and chats, they are neglecting one critical co...