think about it: COVID-19

At akhia, we bring clarity to the complex. That’s why we rededicated our blog to providing simple communications tips and tools to help you navigate the complexities of today’s ever-changing business environment. Times are not simple, but effective communication can help.

Leverage Social Media as a Key Channel for Communicating to Customers in a New Era

Face-to-face communication has always been the preferred method of interacting with customers. However, as the pandemic quickly unfolded over the last several weeks, it became apparent that a shift needed to happen with organizations’ channel strategies, as well as mindsets ar...

When It Comes to Customer Surveys, Keep It Simple

We spend a lot of time talking to our clients year-round to make sure we are meeting their needs in terms of strategy, service and performance. But once a year, we apply a number to the service we provide so we can see if we moved the needle. After all, what’s the point of a s...