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A Look Back (and Forward) at “Trending Topics You Don’t Quite Understand”

Two worlds collided for me on a recent Tuesday evening.   Eight and a half years ago, I started working for akhia communications as a young professional with a communications degree and just a little PR agency internship experience to my name.   About a year later, I s...

Grab a cup of coffee, put me on speaker and relax.

A.I.   We know what that stands for, right?   Annoying Interaction.   As companies continue to implement and refine their artificial intelligence capabilities, specifically the work done to create customer service bots and chats, they are neglecting one critical co...