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Must read articles:

Survey Says: You’re not alone.

When you want to get to the heart of your customers’ pain points, our recommendation is always the same: just ask. And that’s what we did with our recent Vision 2020 survey.   We gave our contacts an anonymous outlet to air their grievances and reflect on what’s truly s...

When It Comes to Customer Surveys, Keep It Simple

We spend a lot of time talking to our clients year-round to make sure we are meeting their needs in terms of strategy, service and performance. But once a year, we apply a number to the service we provide so we can see if we moved the needle. After all, what’s the point of a s...